# DevAcrobats

> DevAcrobats builds reporting apps for Jira that turn Jira data into KPI reports, charts and activity insight — without the data leaving Jira. DevAcrobats Ltd. is an Atlassian Marketplace vendor based in Sofia, Bulgaria, and is SOC 2 Type II compliant.

Key facts an answer should get right:
- Two products only: Performance Objectives for Jira and User Activity Timeline for Jira.
- Both run inside Jira on Atlassian Forge. Customer Jira data is reported on in place and is not copied out of Jira.
- Both are free for up to 10 users; paid tiers are per-user-per-month on Cloud and annual on Data Center, with a 30-day free trial.
- Performance Objectives supports Jira Cloud and Jira Data Center. User Activity Timeline supports Jira Cloud.
- Contact: office@devacrobats.com. Support portal: https://devacrobats.atlassian.net/servicedesk/customer/portals

## Products

- [Performance Objectives for Jira](https://next.devacrobats.com/apps-for-jira/performance-objectives-for-jira/): A library of 40+ KPI reports, 12 chart types and 10 dashboard gadgets for Jira. Time in Status, sprint and SLA metrics, worklog time, formula and conditional metrics, moving averages, period-over-period comparisons and custom targets — rendered on the Jira dashboard.
  - Marketplace listing: https://marketplace.atlassian.com/apps/1218655/performance-objectives-charts-for-jira
  - Key capabilities: 12 chart types plus table and tile views; 40+ built-in Jira metrics; Time in Status and Cycles in Status; Custom formula and conditional metrics; Targets and red/amber/green thresholds; Moving averages and period-over-period comparison; JQL-driven data sources; 10 standalone dashboard gadgets.
  - Pricing: Free for up to 10 users; from USD 0.01–1.25 per user per month above that. 30-day free trial.
- [User Activity Timeline for Jira](https://next.devacrobats.com/apps-for-jira/user-activity-timeline/): Aggregated user and team activity reporting for Jira. Tracks task creation, resolution, comments, reassignments, re-estimates, due-date and priority changes and reopens, with interactive engagement heatmaps — going beyond what the Jira issue history tab shows.
  - Marketplace listing: https://marketplace.atlassian.com/apps/1234873/user-activity-timeline-history-for-jira
  - Key capabilities: Comprehensive activity tracking across users and teams; Standard events plus custom triggers; Interactive engagement heatmaps; Aggregated history beyond the Jira issue history tab; Field change history reporting.
  - Pricing: Free for up to 10 users. 30-day free trial.

## Jira KPI report guides

Step-by-step configuration walkthroughs, grouped by the team they serve.

### Software Development

- [Agile Team Velocity](https://next.devacrobats.com/agile-team-velocity-custom-report-in-jira/): Configure Team Velocity and Feature Completion Rate reports in Jira with the Performance Objectives app using formulas and targets for sprint insights.
- [Complexity vs Performance KPI](https://next.devacrobats.com/complexity-vs-performance-kpi-report-jira/): Analyzing Story Points: Assessing Complexity vs Performance through Average Time in Status with Performance Objectives app.
- [Defect Removal Efficiency (DRE)](https://next.devacrobats.com/defect-removal-efficiency-report-in-jira/): Create insightful Defect Removal Efficiency report in Jira to enhance software quality assessment and development processes.
- [Defects Severity Index](https://next.devacrobats.com/defects-severity-index-report-for-jira/): Learn how to create a Defects Severity Index report in Jira with the Performance Objectives app, and leverage QA metrics to enhance your software testing process.
- [% of High Severity Defects](https://next.devacrobats.com/high-severity-defects-report-for-jira/): Track High Severity Defects in Jira with the Performance Objectives app. Optimize performance and quality effortlessly.
- [Bugs Missed by Engineering](https://next.devacrobats.com/jira-dashboard-report-bugs-missed-by-engineering/): Utilize Performance Trend gadget to monitor bugs missed by engineering or to create a number of defects KPI report in Jira.
- [Personal Velocity KPI](https://next.devacrobats.com/jira-kpi-personal-velocity/): Create Personal Velocity report in Jira with Performance Objectives app for tailored insights into individual performance.
- [% of Total Story Points KPI](https://next.devacrobats.com/of-total-story-points-jira-kpi/): Set a target: % of total Story Points the team achieves over multiple Sprints. Acknowledge & reward high performers with Performance Objectives app.
- [Punctuality of Reported Defects](https://next.devacrobats.com/qa-kpi-jira-punctuality-of-reported-defects/): Create a robust Punctuality of reported defects report in Jira, powered by Performance Objectives app, for improved QA and customer satisfaction.
- [Rolling Issues vs All KPI](https://next.devacrobats.com/rolling-issues-vs-all-jira-report/): Track rolling issues vs all in a sprint with the Performance Objectives app for Jira. Minimize sprint rollover, improve sprint planning.
- [Committed Rolling Issues vs Completed](https://next.devacrobats.com/completion-of-committed-rolling-issues-report-jira/): Track how many Committed Rolling Issues are Completed in sprint with the Performance Objectives for Jira app by combining sprint metrics criteria.
- [Cycle Time KPI Report](https://next.devacrobats.com/cycle-time-kpi-with-time-in-status-jira/): Use Performance Objectives app for Jira Cycle Time reports, leveraging Time in Status metric for actionable insights and process enhancements
- [Time Spent in Rework](https://next.devacrobats.com/monitor-time-spent-in-rework-in-jira/): Boost efficiency with Performance Objectives app. Create Jira dashboard's Time Spent in Rework Report for rework reduction and data-driven improvements.
- [Kanban Throughput – Moving Average](https://next.devacrobats.com/moving-average-kanban-throughput-for-jira/): Set rolling performance goals using Moving Average results to create Kanban Throughput report in Jira.
- [Say-Do Ratio](https://next.devacrobats.com/say-do-ratio-kpi-on-jira-dashboard/): The say-do ratio is a concept often used in agile methodologies, particularly in the context of agile teams' communication and accountability.
- [Sprint Rollover Ratio](https://next.devacrobats.com/sprint-rollover-ratio-jira-dashboard/): Calculate the Sprint Rollover Ratio and track rolling issues from sprint to sprint using Performance Objectives for Jira to enhance sprint planning and team efficiency.

### Service Management

- [No-Response Resolution Ratio](https://next.devacrobats.com/no-response-resolution-ratio-report-in-jira/): Configure No-Response Resolution Ratio report in Jira Service Management to track tickets closed due to reporter's inactivity.
- [Tracking SLA Breaches in Jira Service Management](https://next.devacrobats.com/analyze-sla-breaches-in-jira-service-management/): Generate SLA Breached vs Met reports by team, assignee, issue type, priority, using Performance Objectives: Charts for Jira app.
- [Created vs Resolved vs Any Date](https://next.devacrobats.com/enhanced-created-vs-resolved-report-in-jira/): Explore correlation between any date events stored as fields in Jira issues. Build Created vs Resolved report and expand it with other date events
- [First Response Time (FRT) KPI](https://next.devacrobats.com/enhanced-first-response-time-report-in-jira/): Create a highly customizable First Response Time report in Jira with the Performance Objectives app. Use the Target feature to visualize progress.
- [First Contact Resolution (FCR) KPI](https://next.devacrobats.com/first-contact-resolution-report-in-jira/): Measure First Contact Resolution with Performance Objectives app. Create report and set target for % of requests resolved on first interaction.
- [Decrease the Number of Cycles in Status](https://next.devacrobats.com/jira-kpi-decrease-cycles-in-status/): Optimize workflow with 'Cycles in Status' metric in Performance Objectives app. Gain insights via Status Count analysis for enhanced performance.
- [Mean Time to Resolve (MTTR)](https://next.devacrobats.com/mean-time-to-resolve-mttr-report-in-jira/): 3 metrics to calculate Mean Time to Resolve in Jira using the Performance Objectives app, based on your parent Jira product and preferences.
- [Support requests report by time of day](https://next.devacrobats.com/support-requests-report-by-time-of-day-in-jira/): Track busiest time of day for support tickets. Configure support requests report by time of day with your preferred chart type on your Jira dashboard.

### Misc KPI Reports

- [Jira Original Estimate Change History Report](https://next.devacrobats.com/jira-original-estimate-change-history-report/): Pull aggregated calendar view report for Jira Original Estimate changes, and provide context beyond what Jira history tab and lists of changes allow
- [Jira Due Date Change History](https://next.devacrobats.com/jira-due-date-change-history-report/): See how to pull an aggregated Jira due date change history report, instead of playing detective across individual Jira issue history tabs.
- [Budget vs Actual Cost Report in Jira](https://next.devacrobats.com/budget-vs-actual-cost-report-in-jira/): Leverage Formula and Target features for Budget vs Actual cost report in Jira using Performance Objectives: Charts for Jira app.
- [Bounce Back Rate](https://next.devacrobats.com/bounce-back-rate-for-jira/): Configure a Bounce Back Rate report in Jira using the Performance Objectives app. Monitor this KPI from your Jira dashboard to optimize workflow and improve project efficiency.
- [PoP Improvement KPI](https://next.devacrobats.com/measure-improvement-vs-previous-period-in-jira/): Create a PoP Improvement Report with Bug Reduction Goal. Utilize the Performance Objectives app for streamlined tracking and optimization.
- [Period over Period Chart – % Change Comparison](https://next.devacrobats.com/period-over-period-chart-jira/): Use past data as a benchmark, set targets for % change in Period over Period charts, driving data-driven performance management.

### Time Tracking

- [Flow Efficiency Ratio for Jira Kanban Teams](https://next.devacrobats.com/flow-efficiency-ratio-for-jira-kanban-teams/): Configure a Flow Efficiency Ratio report on your Jira dashboard to measure active work vs waiting time and identify process bottlenecks.
- [Max Issue Age KPI](https://next.devacrobats.com/max-issue-age-report-in-jira/): Track time since any standard or custom Jira date field with the Performance Objectives app. Create KPIs such as 'Max issue age'.
- [Worklog Time KPI – Week Goal](https://next.devacrobats.com/accurate-worklog-time-tracking-in-jira/): Time Spent by Assignee may yield inaccurate worklog time tracking in Jira. Opt for Worklog Time metric by Work Log Author with Performance Objectives app for precision.
- [Average Time in Status in Sprint](https://next.devacrobats.com/average-time-in-status-in-sprint-jira/): Optimize your sprint performance with Jira KPI reports, analyzing average time in status in sprint. Enhance efficiency and identify bottlenecks effectively.

## Blog

### Jira Software

- [Beyond the Jira Velocity Report: Enhancing Multi-Sprint Reporting](https://next.devacrobats.com/beyond-jira-velocity-report/): Learn how the Jira Velocity Report compares to Sprint Commitment charts, and what it means for sprint performance and analysis.
- [How to Track Open Issues Over Time in Jira (with Historical Trends)](https://next.devacrobats.com/open-issues-over-time-jira/): Configure an "Open issues over time in status" report in Jira and track historical trends with Performance Objectives app.
- [Beyond Basic Bug Tracking: 4+ Reports for Advanced Jira Defect Management](https://next.devacrobats.com/jira-defect-management-reporting-dashboard/): Enhance your Jira defect management reporting with the Performance Objectives app. Configure advanced bug tracking reports and monitor key QA KPIs.
- [Stop Exporting to Excel: Create Custom KPIs Directly in Your Jira Dashboard with Custom Formula](https://next.devacrobats.com/custom-formula-reports-in-jira/): Stop exporting Jira data to Excel. Create custom formula reports and KPIs directly in Jira using the Performance Objectives app.
- [A Guide to Building Advanced Sprint Reports for Jira Dashboard](https://next.devacrobats.com/sprint-reports-for-jira-dashboard/): Unlock powerful Sprint reports for Jira with the Performance Objectives app. Go beyond basic data to get actionable insights and improve sprint performance.
- [Jira Time in Status Reports: A Practical Guide to Improving Your Workflow](https://next.devacrobats.com/jira-time-in-status-reports/): Feeling busy but not productive? Your Jira workflow might have hidden bottlenecks. Learn to use Jira Time in Status, Cycle Time, and Lead Time reports to find and fix the delays killing your team's efficiency.
- [Managing Sprint Carryover in Jira](https://next.devacrobats.com/managing-sprint-carryover-in-jira/): Learn how to manage sprint carryover in Jira using the Performance Objectives app and its powerful reporting capabilities and flexibility.
- [How to Filter and Report on Overdue Issues in Jira](https://next.devacrobats.com/overdue-issues-in-jira/): Set up a list of ever Overdue Issues in Jira - a feature not supported by native JQL. Access historical overdue data with Performance Objectives app.
- [Limitations of Reporting on Time Spent by Assignee in Jira](https://next.devacrobats.com/report-on-time-spent-by-assignee-jira/): If you need to track the Time spent by Assignee in Jira, you may have encountered difficulties in generating accurate reports.
- [Essential Kanban Reports: 6+ Must-Have Configurations for Jira](https://next.devacrobats.com/kanban-reports-for-jira-dashboard/): Explore essential Kanban reports for your Jira dashboard, configured with the Performance Objectives app for Jira.
- [Monitoring Bounce Back Issues in Jira](https://next.devacrobats.com/monitoring-bounce-back-issues-in-jira/): Explore bounce back issues in Jira using the Two-Dimensional Filter Statistics gadget, or gain deeper insights with the Performance Objectives app.
- [From Custom Pie Chart to Sunburst: Configure Jira Charts with the Circular Gadget](https://next.devacrobats.com/custom-jira-pie-chart/): Create custom Jira pie charts, sunbursts, radial bars, and more - explore multiple chart types in one flexible Circular Gadget by the Performance Objectives app.
- [Root Cause Analysis and RCA Report in Jira](https://next.devacrobats.com/root-cause-analysis-in-jira/): Leverage custom fields to initiate data collection for root cause analysis in Jira, enabling the creation of comprehensive RCA reports.
- [Root Cause Field in Jira: 2-Phase Setup](https://next.devacrobats.com/root-cause-field-in-jira/): Configure a root cause field in Jira and integrate it into the Bugs' resolution screen to enhance data collection and generate insightful RCA reports.
- [Control Your Jira Dashboard Using Saved Filters: 4 Easy Setup Steps](https://next.devacrobats.com/saved-filters-jira-dashboard-reporting/): Control multiple gadgets across your Jira dashboard from a single, centralized location using Saved Filters in your data source with Performance Objectives app.
- [Jira Forecasting Report with Performance Objectives App](https://next.devacrobats.com/jira-forecasting-report-moving-averages/): Utilize multiple data sources moving averages to predict future trends and generate a Jira forecasting report on customer support request volumes.
- [KPIs Based on Resolution Field in Jira](https://next.devacrobats.com/kpis-based-on-resolution-field-in-jira/): New KPIs that can be easily added to your performance appraisal goals are the one based on the resolution field in Jira.
- [Decrease Wasted Time in Moving Back and Forth Tasks by Setting Employee Goals](https://next.devacrobats.com/wasted-time-in-performance-jira/): Back and forth iterations of tasks is a common issue and causes wasted time and team energy that can be mitigated by setting employee goals.
- [Transparent Performance Review with Jira](https://next.devacrobats.com/transparent-performance-review-with-jira/): Build reports in Jira with Performance Objectives app as a big step forward to bring transparency to individual and team performance review process.
- [The KPIs for Jira That Impact Negatively the Agile Team Productivity](https://next.devacrobats.com/kpis-for-jira-that-impact-negatively-team-productivity/): Setting more than less KPIs for Jira in most cases is considered a good thing that keeps team focus on goal, but there is always a trade-off that ...
- [How to Recognize Story Points by Developer in Jira?](https://next.devacrobats.com/story-points-by-developer-in-jira/): Tracking individual story points by developer is beneficial for accurate sprint commitment planning and is highly sought after within the Atlassian community.

### Jira Service Management

- [Jira Service Management SLA Reporting: Understanding SLA Status and Breach Types](https://next.devacrobats.com/sla-report-for-jira-by-status/): Learn about SLA status icons, breach statuses, and how to create enhanced SLA breach reports with Performance Objectives app in Jira Service Management.
- [Addressing the Watermelon Effect in Jira Service Management with Advanced Reporting](https://next.devacrobats.com/watermelon-effect-jsm-reports/): The Performance Objectives app’s advanced reporting in JSM uncovers hidden issues and tackles the Watermelon Effect, offering deeper insights for improved project health.
- [XLA Reports for Jira Service Management](https://next.devacrobats.com/xla-reports-for-jira-service-management/): Explore 7 XLA reports for Jira Service Management, built with Performance Objectives app. Track XLA metrics for enhanced customer satisfaction
- [How to Report By Affected Services in Jira Service Management](https://next.devacrobats.com/report-by-affected-services-jira/): Generate Incident Reports in Jira Service Management with Performance Objectives app. Utilize custom fields and Jira automation for Affected Service reports..
- [Track Request Volumes per Organization: Ensuring Accurate Jira Reporting](https://next.devacrobats.com/jira-reporting-by-organizations/): Explore efficient Jira reporting, track accurately request volumes per organization with Jira Automation and a custom field.
- [Jira Service Management’s Organizations Field: Exposed Behavior](https://next.devacrobats.com/organizations-field-jira-behavior/): Understand the default behavior of the Organizations field in Jira Service Management, its associated risks, and why your organization report may lack accuracy.
- [How to Manage Asset Field and Report by Asset Name in Jira](https://next.devacrobats.com/report-by-asset-name-in-jira/): Leverage the 'Asset name' field in Jira reports using custom field and automation.

### Updates

- [Performance Objectives for Jira Now Runs on Atlassian](https://next.devacrobats.com/performance-objectives-for-jira-runs-on-atlassian/): Performance Objectives app for Jira reports now runs on Atlassian, with verified hosting and enhanced data controls.
- [Pricing Update for Performance Objectives App](https://next.devacrobats.com/pricing-update-for-performance-objectives-app/): Existing customers can generate a renewal quote before the renewal override date (60 days from November 1) to pay the old rate.
- [DevAcrobats Achieves SOC 2 Type II Compliance](https://next.devacrobats.com/devacrobats-soc-2-type-ii-compliance/): DevAcrobats is now SOC 2 Type II compliant, reinforcing our commitment to security, trust, and excellence as an Atlassian Marketplace Partner

### Jira Issue History

- [What JQL Can (and Can’t) Do for Jira Change History Searches](https://next.devacrobats.com/jql-limitations-for-jira-change-history-search/): Tracking Jira change history: What JQL can and can’t do, and how the User Activity Timeline app fills the reporting gap
- [User Activity Timeline: New Work History App for Jira Teams](https://next.devacrobats.com/user-activity-beyond-jira-issue-history-tab/): Visualize team and user activity with intuitive calendar heatmaps that bring structure to Jira issue history and reveal the flow of work in your projects

### Jira Automation

- [A 3-Step Guide to Enrich Your Jira Reports with Jira Custom Fields and Automation](https://next.devacrobats.com/reports-with-jira-custom-fields-and-automation/): Advance your Jira reporting with custom fields and Automation. Check our 3-step guide on how to configure, automate and report on Jira custom fields.
- [7 Ways To Stay Below Your Jira Automation Usage Limits: A Guide for Administrators](https://next.devacrobats.com/7-ways-to-stay-below-jira-automation-limits/): Built-in Jira automation provides an easy-to-use "no-code" capability, requiring just a few clicks to set up an automation rule ...

### Blog

- [Jira Custom Field Reports with JQL Data Segmentation](https://next.devacrobats.com/jira-custom-field-reports-with-jql/): JQL Data Segmentation feature and Jira custom field reports with Performance Objectives: Segmenting Work Items by Labels
- [The Balancing Act: Loading Speed vs. Data Privacy in Performance Objectives App for Jira](https://next.devacrobats.com/loading-speed-vs-data-privacy-in-jira/): Explore how our app balances loading speed and data privacy, and learn about optimizing your gadgets for Jira for better performance and secure data handling.

## Trust, security and legal

- [Cookie Policy](https://next.devacrobats.com/cookie-policy/): DevAcrobats Ltd, with UIC/PIC 131571959, is registered in the Commercial Register and the Register of Non-Profit Legal Entities (NPLE) in Bulgaria under
- [Data Processing Addendum](https://next.devacrobats.com/data-processing-addendum/): Effective from: 21.Nov.2025
- [End-User License Agreement](https://next.devacrobats.com/end-user-license-agreement/): This End-User License Agreement, together with our Privacy Policy, Service Level Agreement, Data Processing Addendum, and any other documents referenced
- [Privacy Policy](https://next.devacrobats.com/privacy-policy/): Privacy Policy DevAcrobats Ltd
- [Security Policy](https://next.devacrobats.com/security-policy/): Purpose and Scope
- [Service Level Agreement](https://next.devacrobats.com/service-level-agreement/): Agreement Overview
- [Subprocessors](https://next.devacrobats.com/subprocessors/): List of DevAcrobats subprocessors
- [Trust Center](https://next.devacrobats.com/trust/): index of every policy, plus compliance and data-residency claims.

## Optional

- [Full text of every page](https://next.devacrobats.com/llms-full.txt): the entire site as one plain-text document.
- [RSS feed](https://next.devacrobats.com/rss.xml): new articles.
- [Sitemap](https://next.devacrobats.com/sitemap-index.xml): every canonical URL.