End-User License Agreement

Published: 15.Jan.2026 Effective from: **01.Feb.2026 ** We have comprehensively redesigned our End-User License Agreement (EULA) to provide expanded detail and enhanced organization, offering clear terms across all available App delivery and licensing options, while ensuring there is no material reduction in existing customer rights. Previous version: 06.Nov.2024 (pdf) – effective until 31.Jan.2026

This End-User License Agreement, together with our Privacy Policy, Service Level Agreement, Data Processing Addendum, and any other documents referenced herein, constitute our “Vendor Terms” as that term is used in the Atlassian Marketplace Terms of Use.

IMPORTANT NOTICE AND ACCEPTANCE

The terms of this Agreement govern your access and use of our Apps (as defined below). Be sure to carefully read this EULA before accepting its terms. You are not authorized to use DevAcrobats Apps unless you accept the terms of this EULA.

This Agreement is legally binding without requiring a signature.

The Effective date of this agreement is the earlier of:

a) the date you first download, subscribe to, or use the App, or

b) the date you first click the “I Accept/Agree” or similar button presented to you when placing your first Order referencing this EULA.

By taking the action that establishes the Effective Date, you confirm that you have reviewed and agreed to the terms of this EULA.

If you agree to this EULA on behalf of a company or other organization, you confirm that you have the authority to bind that entity to this EULA. In such a case, “Customer”, “you”, and “your” refer to that company or organization. If you do not have this authority or do not agree to the terms of this EULA, you may not install, copy, download, or otherwise use the App.

Parties to the Agreement

This Agreement is a binding legal agreement between:

DevAcrobats Ltd (hereinafter “DevAcrobats”, “we”, “us”, or “our”), a registered vendor or partner in the Atlassian Marketplace (Marketplace Partner) and provider of software and cloud applications (“Apps”) under the DevAcrobats brand name through the Atlassian Marketplace or any other means that are designed to interoperate with applicable Atlassian Products (Atlassian’s software and cloud offerings).

and

You (either an individual or a single legal entity you represent), an Atlassian customer holding a license or subscription to the Atlassian Product with which the App will be enabled or used (hereinafter “Customer”, “you” or “your”).

Each party may be referred to as a “Party”, and collectively as the “Parties”.

1. Definitions

“App” or “Marketplace app” refers to a cloud or downloadable application, plug-in, or extension developed by us and designed to interoperate with Atlassian’s own software and cloud offerings (through use of the Atlassian Platform) and made available to you through the Marketplace, as further described below in “Types of Apps”. “App” also includes any New Versions of an existing App.

**Types of Apps: **

“Software App“: App downloadable by end users from the Atlassian Marketplace, designed to run in end-user instances of Atlassian products behind the end user’s firewall.

“Cloud App“:

• App designed for use with Atlassian’s hosted services, such as Atlassian’s Cloud offerings.
• “Forge App”: Cloud App or components thereof developed using the Atlassian Forge Framework and hosted by Atlassian on our behalf.
• Any other Cloud App hosted by DevAcrobats or its agent.

“Free App” – App we provide free of charge, which may be downloaded from the Atlassian Marketplace or our external website, in all cases under circumstances specified by Atlassian. Free Apps can be either Software Apps or Cloud Apps.

“Atlassian” means Atlassian Pty Ltd, an Australian corporation (ABN 53 102 443 916) appointed and authorized as our commercial agent, to promote, sell, test, and distribute our Marketplace Apps under the Atlassian Marketplace Partner Agreement and the Atlassian Marketplace Terms of Use. Atlassian is not a party to this EULA.

“Atlassian Marketplace” or “Marketplace” means http://marketplace.atlassian.com or any other webpage, application, interface, service, or in-product experience where Atlassian makes available or lists Apps and any other location that allows for the discovery, download, or purchase of Apps (such as Atlassian’s Universal Plugin Manager).

“Atlassian Partner” – a partner authorized by Atlassian to resell licenses or subscriptions for Paid-via-Atlassian Apps, through which you have obtained the App from the Atlassian Marketplace.

“Authorized User” – an individual you have designated to access and use the App within the defined Scope of Use and for whom the applicable fees have been paid to Atlassian or an Atlassian Partner.

“DevAcrobats” means DevAcrobats Ltd, UIC/PIC 131571959, registered in the Commercial Register and Register of Non-profit Legal Entities in Bulgaria, company case: 13904/2005 110, legal address 47А Cherni Vrah Blvd., fl.4-5, Puzl, 1407 Sofia, Bulgaria.

“Documentation” – the App’s published Users’ Guides, policies, information available on the App’s listing page, and any other content related to the App provided by us in electronic or online format.

“End User” or “User” refers to any individual to whom you have granted access to the App after paying the required fees, if any.

“Feedback” means any comments, questions, ideas, suggestions, or other input related to the App that you may voluntarily submit to us from time to time.

“List Prices” – the commercial pricing tiers for initial sales, licenses, or subscriptions to our Apps.

“New Version” means any enhancements, upgrades, updates, bug fixes, patches, new versions, and other modifications and amendments to an App.

“Order” includes any order, purchase, installation, trial, download, or enablement of an App (including renewals and upgrades), whether through the Atlassian Marketplace, Atlassian Products, or other processes or interfaces Atlassian makes available.

“Personal Data” means any information relating to an identified or identifiable natural person, as defined in Article 4(1) of Regulation (EU) 2016/679 (GDPR), that is accessed, collected, or otherwise processed by DevAcrobats or the App in connection with your use of the App under this EULA.

“Sale” includes any initial or renewal sale, subscription, or license of an App through the Atlassian Marketplace, including any Follow-on Sales.

“Scope of Use” means the authorized extent of your access to and use of the App, as specified in the ordering documentation. This may include, as applicable: (i) the permitted number of installations, the number of Authorized Users, the number of authorized servers, the number of unique data set platforms, and/or other specified usage limitations, (ii) storage or capacity limits (for Cloud Apps), (iii) the number of licenses, copies, or instances (for Software Apps), (iv) the term or subscription period, or (v) other applicable restrictions, billable unit calculations, or limitations.

“Term”: for a Cloud App, “Term” means the subscription period during which you are authorized to access and use the App, as specified in the applicable Order. For a Software App, “Term” means the period during which you are licensed to use the Software, as specified in the applicable Order.

2. Orders

2.1 Order Process

To place an order or access the App, you must be an Atlassian customer. Any registration information you provide when completing an order, including your name, company name (if applicable), and contact details (such as technical and billing email addresses), must be accurate, current, and complete. You are responsible for keeping this information up to date to ensure DevAcrobats can send you notices, statements, and other important communications. You are also responsible for all activity that occurs under your account.

2.2 Order Details

Your Order through the Atlassian Marketplace or with an Atlassian Partner will identify us (the Vendor) and will specify your authorized Scope of Use for the App, such as the platform or number of seats, and license or subscription term, as applicable. Once you complete your Order, Atlassian will provide you with access to the App, including any relevant license or access keys, as described in the Marketplace Policies.

Order also includes any applicable App renewal or purchases you make to increase or upgrade your Scope of Use. You may increase the number of Authorized Users permitted to access your instance of the App by placing a new Order or, in some cases, directly through the App.

You are responsible for ensuring that all Authorized Users comply with this EULA, including their handling of Your Data, and for any Fees incurred by them or as a result of adding Authorized Users. The App shall be exclusively used for your internal business purposes and must remain within the defined Scope of Use.

2.3 Renewals

Terms for renewals, including pricing, will be described within the App listing page on the Atlassian Marketplace (or if different, your Order).

Cloud subscriptions that renew monthly are set up for automatic renewals by default unless either you or DevAcrobats give notice of non-renewal, or DevAcrobats ceases to make the Cloud app available. You can disable auto-renewals by visiting my.atlassian.com. If you cancel your subscription, it will terminate at the end of the then-current Term, but you will not receive any refunds except as described in Section 2.5.

2.4 Trial Periods

The Atlassian Marketplace may offer free trial periods for the App. After the trial period expires, if you do not place an Order for the App, the App will cease to function, and you must cease using and delete your copies of the App and any related license or access keys.

2.5 Return Policy

The Atlassian Marketplace Terms of Use govern returns and refunds of the App, and the information in this Section 2.5 is provided for your convenience only. In the event of any conflict between this Section 2.5 and the Atlassian Marketplace Terms of Use, the latter shall prevail.

For a Cloud App, you may request a refund within the first 30 days of paid service (following a trial) or within 30 days of payment for an annual subscription. Data Center licenses are eligible for a refund within 30 days of the original purchase. If your refund request is within the 30-day period, Atlassian will refund the amount you paid for the App, and you must cease using the App and delete any copies in your possession. Except as expressly provided in this Section 2.5, all Orders are non-cancelable and non-refundable.

3. Grant of License

The App is licensed, not sold, and no ownership right is conveyed to you, irrespective of the use of terms such as “purchase” or “sale” in this EULA. The license granted to you under this EULA is subject to your Order, the terms of this EULA, and the applicable App type. Your use of the App is limited to the scope described in its documentation and is permitted solely for your internal business purposes, in accordance with the App’s intended functionality.

3.1 License Types

a) Software App License

For a Software app, DevAcrobats grants you a time-limited, worldwide, non-exclusive, non-transferable, non-sub licensable license to install and use the App in object code only, limited to the Scope of Use and Term specified in your Order, solely for your internal business purposes, in accordance with the App documentation and the terms of this EULA.

You are permitted to make one (1) copy of the App exclusively for data protection, archiving, and backup purposes. You may only install the App and make the App available for use on hardware systems that are owned, leased, or controlled by you, or your third-party service providers, provided that you remain responsible for their compliance with the terms of this EULA.

b) Cloud App License

For a Cloud app, DevAcrobats grants you a worldwide, non-exclusive, non-transferable, non-sub licensable license to use the Cloud app during the term of your subscription (monthly or annual, as specified in your Order), solely for your internal business purposes, in accordance with the App documentation and the terms of this EULA.

c) Free App and Trial License

DevAcrobats may offer certain apps at no charge, including a free account, trial use, and access to Beta versions (Free apps). DevAcrobats grants you a time-limited, worldwide, non-exclusive, non-transferable, and non-sublicensable license to use such Free apps. Your use of a Free app is subject to any additional terms specified by DevAcrobats and is permitted only during the Term or, if no Term is indicated, for the duration designated by DevAcrobats. Once this period expires, you must either cease using the Free app and delete all copies in your possession or purchase a paid license, if available.

DevAcrobats may terminate your right to use a Free app at any time and for any reason at its sole discretion, without liability to you.

3.2 Free Apps Disclaimer

To the maximum extent permitted by applicable law, DevAcrobats disclaims all obligations and liabilities with respect to Free apps, including any support and maintenance, warranties, and indemnity obligations.

You understand that any pre-release and beta products (“Beta versions”) are still under development, may be inoperable or incomplete, and are likely to contain more errors and bugs than generally available Apps. DevAcrobats makes no guarantees that any Beta version will ever be made generally available. In some circumstances, DevAcrobats may charge a fee for access to Beta versions, but they will still remain subject to this paragraph. All information regarding the characteristics, features, or performance of Beta versions constitutes DevAcrobats’ Confidential Information.

3.3 Purchase Channels and Partners

This EULA applies whether you purchase the App through the Atlassian Marketplace, an Atlassian Partner, or other authorized channels. If you purchase the App through an Atlassian Partner, your license rights will be as specified in the Order placed by the Atlassian Partner on your behalf, and the Atlassian Partner is responsible for the accuracy of such Order. Atlassian Partners are not authorized to make any promises, representations, or commitments on our behalf, and DevAcrobats is not bound by any obligations to you other than those expressly stated in this EULA.

3.4 Transfer Restrictions

Your license rights under this EULA are non-exclusive, non-transferable, and non-sublicensable. You may not sell, transfer, or convey the App to any third party without DevAcrobats’ prior express written consent.

3.5 Reservation of Rights

Except for the rights explicitly granted to you in this EULA, all rights, title, and interest (including intellectual property rights) in and to the App are reserved and retained by DevAcrobats. The App is provided on a license or subscription basis, not sold, and you do not acquire any ownership rights in the App.

4. Third-Party Components and Service Dependencies

4.1 Embedded Components and Open Source

You acknowledge that the App may contain software licensed by DevAcrobats from third parties, including open-source software, which is embedded within the App. In addition to your obligations under this EULA, additional obligations may apply if you use third-party software in a manner that exceeds or differs from the permitted use of the App as outlined in this EULA. In such cases, you are responsible for obtaining any necessary licenses or consents directly from the relevant third party.

4.2 Third-Party APIs and Disclaimer

The App may use, require, and depend on various third-party APIs and services, including those provided by Atlassian or other service providers. DevAcrobats disclaims all liability for any failure, limitations, or unavailability of these third-party APIs or services. You acknowledge that Atlassian, or any other API provider, may remove the API endpoints required for the App to function properly. DevAcrobats disclaims any liability for the consequences resulting from such third-party actions, including the potential loss of App functionality.

5. Price and Payment

5.1 Payment Obligations

To access a paid App, you must pay Atlassian the applicable fees, including any taxes, as indicated at the time of your Order. Failure to pay any license fees by the specified due date will lead to the immediate termination of the license granted under this EULA. For details on pricing, billing, delivery, subscription management, and renewal terms, please refer to the “Pricing” section of the App Listing page and the Atlassian Marketplace Terms of Use. All payments, deliveries, renewals, subscriptions, and refunds of the App are handled exclusively by Atlassian, acting as our commercial agent. We are not involved in these financial transactions and assume no liability or responsibility for processing payments, managing subscriptions, handling renewals, or issuing refunds.

5.2 Price Changes

DevAcrobats reserves the right to modify the pricing of the App at any time. Any price changes will take effect no earlier than 15 (fifteen) days after notice is publicly provided on our website.

Notice of price changes will be given by one or more of the following methods: a) Posting a pricing update notice on our website b) Sending an email notification to the technical or billing contact associated with your account. You are responsible for providing and maintaining a correct and up-to-date email address for such communications.

Additionally, the updated prices will be reflected on the App listing page in the Atlassian Marketplace on the effective date of the change.

6. Support and Maintenance

6.1 Eligibility

Support and maintenance are available for customers of DevAcrobats’ apps with a valid and current license or active subscription.

6.2 Scope of Service

Support and maintenance of the App are provided only to the extent described in this Agreement and our Service Level Agreement. Maintenance also includes access to New Versions of the App that DevAcrobats makes generally commercially available, as long as the App remains available on the Atlassian Marketplace. When made available or accessed by you, any such New Versions will be considered part of the App and subject to the terms of the EULA.

6.3 Free Apps Exclusion

We do not provide support or maintenance for Free Apps. However, we may, at our sole discretion, offer support and maintenance for Free Apps on an ad hoc basis and under terms determined by us.

7. Data Security & Privacy

7.1 Data Collection and Access

When you place an Order for the App through the Atlassian Marketplace, Atlassian will provide us with basic license and contact information (such as your name, company name, email address, phone number, and License details). Because our apps are designed to interoperate with Atlassian’s own software and cloud offerings (through use of the Atlassian Platform), by placing an Order for a DevAcrobats App, you authorize us to access or use certain data in the applicable Atlassian Products. Providing the App’s functionality may include transmitting, transferring, or storing such data on: (i) our systems, (ii) our third-party sub-processors’ systems, or (iii) directly within Atlassian’s infrastructure.

This data, along with any other data you (including your End Users) input or submit, for example, through our support channels, constitutes Your Data. Your Data may include Personal Data. You represent and warrant that you have all necessary rights and authorizations to collect, process, and share such Personal Data with us and our sub-processors under applicable data protection laws.

7.2 Privacy Policy

DevAcrobats collects, uses, and processes Your Data in accordance with its Privacy Policy. This policy describes in detail the types of data we collect, how we obtain it, how we use it, and your rights regarding Your Data. The most recent version is always available at https://devacrobats.com/trust.

7.3 Security and Compliance

We adhere to applicable laws and industry standards to protect Your Data and maintain its confidentiality and security. Additionally, we follow the security, coding practices, authentication, encryption, and other requirements for Apps outlined in the Atlassian Security Requirements. We aim to remediate any security vulnerabilities identified to us by Atlassian within the timeframes specified in their Security Requirements. More information about our security practices can be found in our Security Policy.

7.4 Data Processing Addendum

To the extent that DevAcrobats processes Personal Data on behalf of the Customer that is subject to the European Union General Data Protection Regulation (GDPR) or other applicable European Data Protection Law, the terms of the Data Processing Addendum (DPA) shall apply to and form an integral and binding part of this EULA.

8. Term and Termination

8.1 Effective Date and Term

The Effective date of this Agreement is the earlier of:

a) The date you first download, subscribe to, or use the App; or

b) The date you first click the “I Accept/Agree” or similar button presented to you when placing your first Order referencing this EULA.

This agreement remains in effect until the date of expiration or termination of your last active subscription term or license, unless terminated earlier in accordance with its terms.

The term of your License or Subscription is the term stated in the Order.

If the App is provided for free evaluation**,** the term is until the expiration of that free evaluation period.

Your license to the App is granted for the duration of your active subscription or license term, subject to your compliance with this Agreement.

8.2 Termination by You

You may terminate your license to the App at any time by ceasing all use and deleting all copies of the App and any related license or access keys from your systems. Termination does not relieve you of the obligation to pay any outstanding fees, and no refunds will be provided except as expressly set forth in Section 2.5 (Return Policy).

8.3 Termination by DevAcrobats

DevAcrobats may suspend or terminate this Agreement and your license to the App:

a) At any time, if You fail to comply with any term of this Agreement; b) At any time, if required by law or regulatory authority; c) Immediately, if your subscription or license term expires and is not renewed; d) If DevAcrobats discontinues the App or withdraws it from the Atlassian Marketplace.

8.4 Effect of Termination

a) Upon termination of this Agreement for any reason, all rights and licenses granted to you under this Agreement will immediately cease, and you must stop using the App and remove all copies from your systems.

b) Upon termination, you may request that we delete any Personal Data we may hold, or if applicable, return it to you, in accordance with our Privacy Policy. Unless legal or business obligations require retention, DevAcrobats will delete or anonymize Personal Data within a reasonable timeframe after your final App License or Subscription term expires or is terminated.

c) If the App is removed from the Atlassian Marketplace, this Agreement and your license remain in effect until the expiration of your then-current license or subscription term.

8.5 Survival

The termination or expiration of this Agreement shall not limit any rights or remedies available to DevAcrobats under law or equity. The following Sections shall survive the termination or expiration of this Agreement: Section 3 (Grant of License), Section 4 (Third-Party Components and Service Dependencies), Section 5 (Price and Payment), Section 7 (Data Security & Privacy), Section 8.4 (Effect of Termination), Section 8.5 (Survival), Section 9 (Ownership, Copyright, and Feedback), Section 10 (Confidentiality), Section 13 (Indemnification), Section 14 (Limitation of Liability), and Section 15 (General Terms), together with any other rights and obligations that by their nature are intended to survive.

9. Ownership, Copyright, and Feedback

9.1 Ownership and Intellectual Property Rights

The App is provided on a limited license or access basis, and no ownership rights are transferred to you, regardless of terms like “purchase” or “sale.” DevAcrobats or its licensors retain all rights, title, and interest, including all intellectual property rights, in and to the App (including any Free App), its design, structure, source code, documentation, related assets (e.g., images, icons, text files, PDFs), and all related or underlying technology (DevAcrobats Technology). This also includes any modifications, derivative works, or improvements made by or for DevAcrobats. This EULA does not grant you any rights to use or modify DevAcrobats Technology except as specifically set forth in this EULA and the applicable Order Form.

9.2 Restrictions

You may not, and may not permit third parties to:

a) Reverse-engineer, decompile, disassemble, modify, copy, or create derivative works of the App; b) Rent, lease, sublicense, distribute, or provide access to unauthorized users; c) Use the App in any manner that violates any applicable laws, regulations, or third-party rights; d) Use the App to build competitive products; e) Use the App for third-party benefit or integrate it into another product or service. f) Circumvent license restrictions; g) Remove, alter, or obscure any proprietary notices; h) Benchmark or disclose performance information about the App without our prior written consent; or i) Copy, embed, or distribute the App’s source code into another software.

9.3 Data Rights

You retain ownership of Your Data or information uploaded, submitted, or transmitted through the App. However, you grant DevAcrobats a non-exclusive, worldwide, royalty-free license to:

a) Collect, use, store, and process Your Data solely to provide the App’s functionality and support, or to fulfill other purposes as explicitly authorized by you;

b) Share and display Your Data as authorized by you (or your Authorized Users) if the App supports such functionality.

9.4 Feedback and Improvements

You (including your agents, representatives, Authorized Users, or other third parties acting on your behalf) may choose to submit comments, enhancement requests, questions, suggestions, ideas, recommendations, or other input regarding the App, including while receiving Support (“Feedback”). By providing Feedback, you grant us a fully paid-up, royalty-free, worldwide, transferable, sub-licensable, assignable, irrevocable, and perpetual license to use, modify, implement, incorporate, commercialize, or otherwise exploit such Feedback without obligation, restriction, or compensation to you. DevAcrobats retains exclusive ownership of any derivative works, features, functionality, or improvements based on or inspired by Feedback, including the right to seek intellectual property protection for such developments.

10. Confidentiality

Except as otherwise set forth in this Agreement, each party agrees that all code, inventions, know-how, business, technical, and financial information disclosed to it (the “Receiving Party”) by the other party (the “Disclosing Party”) constitutes the confidential property of the Disclosing Party (“Confidential Information”), provided that it is identified as confidential at the time of disclosure or, based on its nature and the circumstances of disclosure, should reasonably be understood as confidential.

The Receiving Party shall not use the Disclosing Party’s Confidential Information except as necessary to fulfill its obligations under this Agreement, such obligations including, in the case of DevAcrobats, the provision of the App and any related support or maintenance services.

The Receiving Party may disclose Confidential Information to its employees, agents, contractors, and other representatives with a legitimate need to know, provided that such persons are bound by confidentiality obligations at least as protective as those in this Section 10. The Receiving Party remains responsible for ensuring compliance with these confidentiality obligations.

Except as expressly permitted under this EULA, the Receiving Party shall hold in confidence and shall not disclose, duplicate, publish, transfer, or otherwise make available any Confidential Information.

The Receiving Party’s nondisclosure obligations shall not apply to information that the Receiving Party can document:

a) was rightfully in its possession or known on a non-confidential basis prior to receiving it from the Disclosing Party;

b) became public knowledge through no fault of the Receiving Party;

c) was lawfully obtained from a third party without any confidentiality obligation; or

d) was independently developed by the Receiving Party’s employees without use of or access to the Disclosing Party’s Confidential Information.

If disclosure is required by applicable law, regulation, or court order, the Receiving Party shall, to the extent permitted, provide advance notice to the Disclosing Party and disclose only the minimum necessary information to comply with the legal obligation.

All DevAcrobats Technology, intellectual property, and any information about the App’s performance are considered DevAcrobats’ Confidential Information, whether or not they are marked or identified as confidential.

11. Publicity and Marketing Rights

11.1 Customer Identification and Opt-Out

You grant us the right to use your company or organization name and logo solely for the purpose of identifying you as a customer on our website and in other marketing materials, in accordance with any trademark usage guidelines you provide. If no brand guidelines are provided or publicly available, we will use your logo and name in a professional and reasonable manner that reflects your brand identity.

You may revoke this right at any time, including before making a purchase, by submitting a written request via email to office@devacrobats.com[email protected] requesting exclusion from future promotional materials. Requests submitted after a purchase may take up to thirty (30) days to process.

11.2 Use of Testimonials and Reviews

If you provide a review, testimonial, or share an interesting use case related to our Apps, you agree that we may use this content for promotional purposes, including blog posts, website content, or newsletters. Company and personal information (including names and job titles) will not be included in such content without your separate, explicit written consent.

12. Warranties

12.1 Limited Warranty

DevAcrobats warrants to you that, during your active subscription or license term as stated in the applicable Order (the “Warranty Period”), the app will substantially conform to its documentation and that DevAcrobats will not materially reduce its core functionality. This limited warranty applies only to the App as originally delivered by DevAcrobats and does not cover: a) modifications, integrations, or combinations with third-party products or services not provided or approved by DevAcrobats; b) misuse, negligence, or use of the App in violation of this EULA or its documentation; c) circumstances beyond DevAcrobats’ reasonable control, including third-party service or API failures; or d) any Free Apps, trial versions, or Beta Versions, which are provided “AS IS” and without any warranties of any kind.

12.2 Exclusive Remedy

If the App fails to conform to the above warranty during the Warranty Period, DevAcrobats’ sole and exclusive obligation is to use commercially reasonable efforts to correct, or provide a workaround for, the non-conforming App. If DevAcrobats cannot correct the non-conformance within a commercially reasonable time, you may terminate the subscription or license term and request a refund of any prepaid, unused fees for the remainder of the Term. This shall be your exclusive remedy and applies only if: a) you notify DevAcrobats in writing within thirty (30) days of discovering the non-conformance, describing the non-conformance in reasonable detail; and b) you provide cooperation and information reasonably necessary for DevAcrobats to reproduce and verify the non-conformance.

12.3 Forge App Disclaimer

DevAcrobats’ Forge Apps are subject to the Platform Limits and fair usage policies defined by Atlassian in the Developer Guidelines at https://developer.atlassian.com/platform/forge/platform-quotas-and-limits/. We make commercially reasonable efforts to efficiently utilize Atlassian Forge resources. You acknowledge that the App’s performance may vary, or access may be throttled by Atlassian, if usage patterns jeopardize platform stability. Furthermore, DevAcrobats bears no liability for service adjustments required to comply with these limits. Consequently, DevAcrobats reserves the right to restrict customer app usage to manage resource consumption and ensure compliance with platform limits.

12.4 Atlassian Cloud API Rate Limits Disclaimer

Effective 02 March 2026, Atlassian enforces a points-based rate limiting system to control the volume and complexity of API requests an app can make to Jira Cloud within a given timeframe, as described at https://developer.atlassian.com/cloud/jira/platform/rate-limiting/.

While DevAcrobats makes reasonable efforts to optimize the App for efficiency, you acknowledge that high usage volumes, complex operations, or large datasets extracted from the Atlassian API in real-time may cause the App to exceed these limits. Consequently, DevAcrobats shall not be liable if the App is temporarily unavailable until the Atlassian rate limits reset.

12.5 General Disclaimer

EXCEPT AS EXPRESSLY STATED IN SECTIONS 12.1 AND 12.2, THE APP IS PROVIDED TO YOU “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND DEFECTS, WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, DEVACROBATS, ON ITS OWN BEHALF AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE APP, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AS WELL AS WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE, OR TRADE PRACTICE.

WITHOUT LIMITING THE FOREGOING, DEVACROBATS PROVIDES NO WARRANTY AND MAKES NO REPRESENTATION THAT THE APP WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE OR FUNCTION WITH ANY OTHER SOFTWARE, HARDWARE, APPLICATIONS, SYSTEMS, OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS, BE SECURE, TIMELY, UNINTERRUPTED, FREE FROM VIRUSES OR OTHER MALICIOUS SOFTWARE, OR ERROR-FREE. DEVACROBATS DOES NOT GUARANTEE THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED.

YOU ACKNOWLEDGE THAT NO INFORMATION OR ADVICE OBTAINED BY YOU FROM DEVACROBATS OR THROUGH THE APP SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS EULA.

WE ARE NOT LIABLE FOR SERVICE FAILURES, INTERRUPTIONS, OR DELAYS CAUSED BY FACTORS OUTSIDE OUR REASONABLE CONTROL, INCLUDING INTERNET DISRUPTIONS, THIRD-PARTY SERVICES, OR ELECTRONIC COMMUNICATION FAILURES. YOU MAY HAVE ADDITIONAL STATUTORY RIGHTS; HOWEVER, TO THE EXTENT PERMITTED BY LAW, THE DURATION OF ANY SUCH WARRANTIES SHALL BE LIMITED TO THE SHORTEST PERIOD ALLOWED UNDER APPLICABLE LAW.

13. Indemnification

13.1 Customer Indemnification

You agree to indemnify, defend, and hold harmless DevAcrobats, its affiliates, officers, directors, employees, and agents (the “DevAcrobats Indemnified Parties”) from and against any and all third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in connection with: a) Your or your Authorized Users’ use of the App in violation of this Agreement or applicable law; b) Any modification, integration, or combination of the App with non-DevAcrobats products, services, or data; or c) Any claim alleging that Your Data, Personal Data, or other materials provided or used by you infringe or misappropriate any third party’s intellectual property, privacy, or other rights.

Your indemnification obligations under this Section 13 are conditioned upon DevAcrobats: i. promptly giving you written notice of the claim (provided that a delay in notice will not relieve you of your obligations except to the extent materially prejudiced); ii. granting you sole control over the defense and settlement of such claim, except that you may not settle any claim that imposes any liability or obligation on DevAcrobats without DevAcrobats’ prior written consent; and iii. providing you with reasonable cooperation and information, at your expense, to assist in the defense of the claim.

13.2 IP Infringement Remedies

If the App is, or in DevAcrobats’ opinion is likely to become, the subject of an IP Claim (claim that the App, when used by you in accordance with the terms of this Agreement, infringes or misappropriates any patent, copyright, trademark, or trade secret of a third party), DevAcrobats may, at its sole discretion and expense: a) procure for you the right to continue using the App; b) replace or modify the App so that it becomes non-infringing without materially diminishing its functionality; or c) if neither a) nor b) is commercially reasonable, terminate this Agreement upon written notice and refund you any prepaid, unused subscription fees for the remainder of the current Term.

THIS SECTION 13.2 SETS FORTH DEVACROBATS’ SOLE AND ENTIRE LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY, WITH RESPECT TO ANY IP CLAIM.

13.3 Exclusions from IP Indemnity

DevAcrobats shall have no liability under section 13.2 for any IP Claim to the extent it arises from: a) Modification: Any modification of the App by anyone other than DevAcrobats or its authorized agents; b) Combination: Your use of the App in combination with other software, hardware, or data not supplied or specified by DevAcrobats, where the infringement would not have occurred but for such combination; c) Your Data/Content: Any data, content, or designs supplied by you; d) Use Outside Scope: Your use of the App outside the scope of the license granted herein; or e) Continuing Infringement: Your continued use of the App after DevAcrobats has provided non-infringing modifications or replacements, or after DevAcrobats has terminated the license and offered a refund under Section 13.2 c).

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DEVACROBATS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, SUPPLIERS OR LICENSORS WILL NOT BE LIABLE TO YOU OR ANY OF YOUR AFFILIATES FOR ANY LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA (BEING DATA LOST IN THE COURSE OF TRANSMISSION VIA YOUR SYSTEMS OR OVER THE INTERNET THROUGH NO FAULT OF DEVACROBATS), BUSINESS INTERRUPTION, LOSS OF GOODWILL, COSTS OF COVER OR REPLACEMENT, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE LOSS OR DAMAGES, OR ANY OTHER INDIRECT LOSS OR DAMAGES INCURRED BY YOU OR ANY OF YOUR AFFILIATES IN CONNECTION WITH THIS EULA OR THE APP REGARDLESS OF WHETHER DEVACROBATS HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS EULA DEVACROBATS’ TOTAL AGGREGATE LIABILITY TO YOU ARISING OUT OF THIS EULA OR THE APP WILL IN NO EVENT EXCEED THE FEES, IF ANY, PAID BY YOU FOR THE CURRENT LICENSE/SUBSCRIPTION TERM UNDER THE APPLICABLE ORDER FORM PRECEDING THE DATE ON WHICH THE CLAIM AROSE, EXCEPT WHERE NOT PERMITTED BY APPLICABLE LAW, IN WHICH CASE OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY SUCH APPLICABLE LAW. YOU ACKNOWLEDGE AND AGREE THAT THE ESSENTIAL PURPOSE OF THIS SECTION IS TO ALLOCATE THE RISKS UNDER THIS EULA BETWEEN THE PARTIES AND LIMIT POTENTIAL LIABILITY GIVEN THE FEES, WHICH WOULD HAVE BEEN SUBSTANTIALLY HIGHER IF DEVACROBATS WERE TO ASSUME ANY FURTHER LIABILITY OTHER THAN AS SET FORTH HEREIN. DEVACROBATS HAS RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO PROVIDE YOU WITH THE RIGHTS TO ACCESS AND USE THE APP PROVIDED FOR IN THIS EULA.

TO THE MAXIMUM EXTENT ALLOWED UNDER APPLICABLE LAW, WE DISCLAIM ANY AND ALL OBLIGATIONS OR LIABILITIES ASSOCIATED WITH FREE APPS, INCLUDING MAINTENANCE, WARRANTY, AND INDEMNITY RESPONSIBILITIES.

THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION 14 (LIMITATION OF LIABILITY) WILL SURVIVE AND CONTINUE TO APPLY EVEN IF ANY LIMITED REMEDY IN THIS AGREEMENT FAILS TO ACHIEVE ITS ESSENTIAL PURPOSE.

15. General Terms

15.1 Governing Law and Dispute Resolution

This EULA is governed by and shall be construed in accordance with the laws of the Republic of Bulgaria. The Parties irrevocably agree to the exclusive jurisdiction of the courts of the Republic of Bulgaria to resolve any disputes arising out of or relating to this EULA.

To expedite resolution and control the costs of any dispute, controversy, or claim arising under this EULA (each, a “Dispute” and collectively, the “Disputes”), the Parties agree to first attempt to resolve any Dispute informally for a period of 60 days. Informal negotiations shall commence upon written notice from one Party to the other, specifying the nature of the Dispute in reasonable detail.

If the Parties are unable to resolve the Dispute within the 60-day period, the Dispute shall be submitted to and resolved exclusively by the competent courts of the Republic of Bulgaria.

The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

15.2 Export/Import Restrictions

You must at all times comply with all applicable export control, trade, and import laws, regulations, and restrictions of the European Union and any other relevant jurisdiction in connection with your licensing, access, or use of the App. This includes, where applicable, compliance with the export control laws of the United States.

You represent and warrant that neither you nor any of your End Users are located in, controlled by, acting on behalf of, or owned by any country, person, or entity subject to applicable export sanctions or embargoes, or listed on any restricted party list (including, without limitation, the U.S. Department of Treasury’s Specially Designated Nationals and Blocked Persons List or the EU Consolidated List of Sanctions).

15.3 Headings, Numbering, and Interpretation

Section titles, headings, and numbering are included for convenience only and do not affect the meaning, interpretation, or scope of any provision. Words such as “including,” “such as,” or similar terms are illustrative and not limiting.

15.4 Severability

If any provision of this EULA is held by a court of competent jurisdiction to be unenforceable or invalid, that provision will be modified so as to most closely reflect the intent of the original provision to the fullest extent permitted by law. All remaining provisions of this EULA will continue in full force and effect.

15.5 No Waiver

No waiver of any right under this EULA will be deemed effective unless contained in writing signed by a duly authorized representative of the party against whom the waiver is to be asserted, and no waiver of any past or present right arising from any breach or failure to perform will be deemed to be a waiver of any future rights arising out of this EULA.

15.6 Assignment

You may assign this EULA to succeeding parties in the event of a merger, acquisition, or change of control, provided that we are given prior written notice of such assignment, and the assignee agrees to be bound by the terms of this EULA.  Upon such assignment, you must cease all use of the App licensed under this EULA.

DevAcrobats may assign its rights and obligations under this EULA without your consent. Any permitted assignee shall be bound by the terms and conditions of this EULA.

15.7 U.S. Government Users

If you are a U.S. Government end user, the App is provided as ‘Commercial Item,’ as defined in 48 C.F.R. § 2.101. Consistent with 48 C.F.R. § 12.212 and 48 C.F.R. § 227.7202-4 (or other applicable FAR/DFARS clauses), the App is licensed to the U.S. Government end user with only those rights set forth in this EULA.

15.8 Force Majeure

Neither party will be liable for any failure or delay in performance under this EULA (other than for delay in the payment of money due and payable) due to causes beyond that party’s reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, severe internet, network or utility failures, denial-of-service attacks, natural disasters (such as fire, flood, or earthquake), strikes or labor disputes, or government/regulatory action (each, an “Excusable Event”). The party whose performance is affected by an Excusable Event shall: (a) notify the other party of the occurrence as soon as commercially practicable; and (b) use commercially reasonable efforts to avoid or remove the cause of non-performance and resume performance as soon as reasonably possible.

15.9 Entire Agreement

This EULA, together with the applicable Order, the Privacy Policy, the Service Level Agreement,, and any other documents referenced herein, form a binding agreement between you and DevAcrobats and supersede all prior agreements, proposals, negotiations, representations, or communications relating to the same subject matter.

In the event of a conflict between the terms of this EULA and the terms of any open-source licenses applicable to the App, for the specific terms in conflict, the terms of the open-source licenses shall govern with regard to the open-source software included with the App, while this EULA shall apply to the remainder of the App, or part thereof.

15.10 Modifications to Agreement

Vendor Modification

We may update, modify, or amend (collectively, “Revise”) this EULA and any referenced policies or documents at our discretion. If a revision materially reduces your rights (such as introducing new fees, limiting refund rights, or restricting permitted usage), we will make reasonable efforts to notify you at least ten (10) days prior to the effective date. Notification methods may include: a) Sending an email to the billing or technical contact designated in your Order, b) Posting the revised EULA on our website and on the app listing page on the Atlassian Marketplace, or c) Publishing a notice within the App documentation or app interface.

The revised EULA will take effect on the date stated in the notice for new users and new Orders. For existing paid licenses or subscriptions, the revised EULA will become effective upon your next renewal, upgrade, or Order placement after the effective date. Until such time, the version of the EULA in effect at the time of your last Order will continue to apply.

Any revisions to this EULA automatically become applicable to all Free App users upon the effective date of the revision. Continued use of the Free App after such date constitutes acceptance of the revised terms. You do not have the right to continue using the Free App under prior terms once a revision becomes effective. If you object to any revision, your exclusive remedy is to choose not to renew, including canceling any terms set to auto-renew.

Customer Modification

You may not modify or amend this EULA without our prior written consent, which may be granted or withheld at our sole discretion. Any approved modifications must be documented in writing.

16. Contact Information

For communications concerning this EULA, please contact us at office@devacrobats.com[email protected].

If you have any concerns about DevAcrobats’ data protection practices, please write to privacy@devacrobats.com[email protected].