Service Management
No-Response Resolution Ratio
Configure No-Response Resolution Ratio report in Jira Service Management to track tickets closed due to reporter's inactivity.
Jira Service Management Reports
Select from a range of ready-to-use SLA metrics within the app, combine them with powerful calculations and set clear targets to create insightful custom reports directly on your Jira Service Management dashboard. Track SLA compliance, XLAs, support request volumes, and other key service management metrics – all within a single app to monitor and optimize your ITSM performance.
Reports
8 reports
- Service Management
Tracking SLA Breaches in Jira Service Management
Generate SLA Breached vs Met reports by team, assignee, issue type, priority, using Performance Objectives: Charts for Jira app.
- Service Management
Created vs Resolved vs Any Date
Explore correlation between any date events stored as fields in Jira issues. Build Created vs Resolved report and expand it with other date events
- Service Management
First Response Time (FRT) KPI
Create a highly customizable First Response Time report in Jira with the Performance Objectives app. Use the Target feature to visualize progress.
- Service Management
First Contact Resolution (FCR) KPI
Measure First Contact Resolution with Performance Objectives app. Create report and set target for % of requests resolved on first interaction.
- Service Management
Decrease the Number of Cycles in Status
Optimize workflow with 'Cycles in Status' metric in Performance Objectives app. Gain insights via Status Count analysis for enhanced performance.
- Service Management
Mean Time to Resolve (MTTR)
3 metrics to calculate Mean Time to Resolve in Jira using the Performance Objectives app, based on your parent Jira product and preferences.
- Service Management
Support requests report by time of day
Track busiest time of day for support tickets. Configure support requests report by time of day with your preferred chart type on your Jira dashboard.
